Frequently Asked Questions

How do I know a campaign is genuine?

Every campaign is reviewed by our team before it goes live. Campaigners can be asked to provide supporting documents (ID proof, NGO certificates) as part of that review.

What payment methods can I use?

Donations are processed securely through Razorpay (cards, UPI, netbanking, wallets) or Stripe, depending on the campaign.

Will I get a receipt for my donation?

Yes - a receipt is generated automatically as soon as your payment is confirmed, and you can download it any time from your dashboard.

Can I start a campaign and also donate from the same account?

Yes. From your donor dashboard you can self-upgrade to a campaigner account at any time and keep donating as before.

Where does my donation actually go?

Funds go directly toward the campaign’s stated goal. Campaign pages show the amount raised against the goal in real time.

How do I get help if something goes wrong with a donation?

Reach out through our Contact Us page and we’ll follow up as soon as we can.